A factory reset should be a last resort because it can erase saved Wi-Fi settings and force you to set up the network again from scratch.
Before You Start
- Try a normal restart first, because a restart is safer and doesn't erase your Wi-Fi settings.
- Write down your current Wi-Fi name and password before you reset anything.
Steps
- Only use a factory reset when support or the setup guide says it is the right next step.
- Press and hold the reset button or reset pin long enough for the equipment to reset. Wave 1 fibre source material uses 10+ seconds as the Nokia reset reference.
- Wait for the equipment to restart fully before reconnecting to it.
- Set up the Wi-Fi again in the app or device settings, because a factory reset can restore default network details.
Frequently asked questions
What is the difference between a restart and a factory reset?
A restart simply powers the equipment off and back on, while a factory reset clears saved settings and starts fresh.
Will a factory reset erase my Wi-Fi name and password?
Yes. A factory reset can return the equipment to default Wi-Fi settings, so you may need to set the network up again.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.