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Before You Start
- Try a normal restart first, because a restart is safer and doesn't erase your Wi-Fi settings.
- Write down your current Wi-Fi name and password before you reset anything.
Steps
Only use a factory reset when support or the setup guide says it is the right next step.
Press and hold the reset button or reset pin long enough for the equipment to reset. Wave 1 fibre source material uses 10+ seconds as the Nokia reset reference.
Wait for the equipment to restart fully before reconnecting to it.
Set up the Wi-Fi again in the app or device settings, because a factory reset can restore default network details.
Frequently asked questions
What is the difference between a restart and a factory reset?
A restart simply powers the equipment off and back on, while a factory reset clears saved settings and starts fresh.
Will a factory reset erase my Wi-Fi name and password?
Yes. A factory reset can return the equipment to default Wi-Fi settings, so you may need to set the network up again.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.