Fix it
without the bull.
Most problems clear in under two minutes with the steps below. If they don't, call or text a real person at 1-902-800-2660.
The 60-second reboot
This clears the large majority of internet and TV problems. Do it before anything else on this page.
Billing & Payments
Bills, payment methods, late fees, and everything that touches your wallet.
How to Get Help with a Purple Cow Payment Arrangement
If you need help with a Purple Cow payment arrangement, start by checking your balance in the customer portal. From there, we can help you understand the options available for your account.
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How to Change Your Purple Cow Billing Date
You can ask to move your Purple Cow billing date. The next bill may include a one-time prorated adjustment when the cycle changes.
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Equipment & Setup
Modems, routers, TV boxes - get yours set up and keep it humming.
How to Factory Reset Purple Cow Internet Equipment
A factory reset should be a last resort because it can erase saved Wi-Fi settings and force you to set up the network again from scratch.
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How to Use the Purple WiFi App or Purple Fibre App
We use different apps for cable Wi-Fi management and Purple Fibre Wi-Fi management, so the first step is making sure you open the right one for your service.
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Home Phone
Voicemail, call forwarding, and managing your phone line.
How to Use Caller ID, Call Forwarding, and Other Home Phone Features
Purple Cow Home Phone includes standard calling features like voicemail, caller ID, call waiting, and call forwarding for everyday use.
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How to Set Up Purple Cow Home Phone
Purple Cow Home Phone uses internet service and an ATA box, so the phone setup is different from plugging a handset into a traditional wall jack.
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Internet
Speed, Wi-Fi coverage, outages, and the troubleshooting that actually works.
Understanding Internet Speed, Wi-Fi Speed, and Device Limits
Your plan speed, Wi-Fi speed, and device speed are related. They are different measurements, and they don't always match in real use.
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How Wi-Fi Extenders Work with Purple Cow Internet
Wi-Fi extenders can help improve coverage in larger homes or rooms where the signal is weak. We can help you decide whether an extender, better router placement, or another Wi-Fi option is the right fit for your home.
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Moves & Service Changes
Moving house, upgrading or downgrading, transferring service.
How to Move Purple Cow Service to a New Address
Moving service goes more smoothly when you check the new address early, confirm the services you want there, and give Purple Cow enough lead time to line things up.
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How to Make Changes to Your Purple Cow Services
Before making a service change, it helps to decide whether you are moving, changing your plan, removing one service, porting a number, or ending service entirely.
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My Account
Logins, contact info, account settings, plan changes.
Quick Answers
Short answers to the most common Purple Cow questions.
Service Status
Checking for outages and what to expect during a service interruption.
How to Check Whether There Is a Purple Cow Service Interruption in Your Area
The quickest way to tell whether the problem is local to your home or part of a wider interruption is to compare devices, basic equipment checks, and a quick support contact.
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What to Do During a Purple Cow Service Interruption
During a service interruption, the goal is to do the safe basic checks once, keep useful notes, and avoid losing time on repeated resets that don't help.
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What to Expect from Purple Cow Technician Visits and Appointment Windows
Technician appointments are booked in arrival windows rather than exact arrival minutes. Keeping your contact details, access notes, and availability up to date helps the visit go more smoothly.
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TV
Setting up your TV box, remote pairing, channels, and recording shows.
How to Watch Purple Cow TV Away from Home
Purple Cow TV supports watching away from home. Channels marked NEW! On the Go are available outside your home connection.
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How to Fix Buffering, Freezing, or Picture Quality Issues on Purple Cow TV
Most Purple Cow TV playback issues improve after a quick app restart, an internet check, or a better connection between the device and your network.
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Still stuck? Talk to a real person.
No phone tree, no ticket number. Our support cows are in Nova Scotia and they answer.
Monday–Friday, 8:00 a.m.–9:00 p.m. Saturday–Sunday, 9:00 a.m.–5:30 p.m.
Monday–Friday, 8:00 a.m.–11:00 p.m. Saturday–Sunday, 9:00 a.m.–10:00 p.m.