We use different apps for cable Wi-Fi management and Purple Fibre Wi-Fi management, so the first step is making sure you open the right one for your service.
Before You Start
- Confirm whether you are using Purple Cow Internet or Purple Fibre before downloading the app.
- Connect to your home network first so the app can find the right equipment more easily.
Steps
- Use the Purple WiFi App for the supported cable Wi-Fi setup and the Purple Fibre app for Purple Fibre service.
- Open the correct app and sign in or connect it to your home network equipment.
- Use the app to check Wi-Fi names, update passwords, review connected devices, or run simple network checks.
- If your equipment supports app-guided extender or mesh setup, follow the in-app prompts and place the extender where it still has a strong signal.
- If you factory reset the equipment, reopen the app and complete the setup again from the beginning.
Frequently asked questions
Can I use the same app for cable and Purple Fibre?
No. The Purple Fibre app is separate from the Purple WiFi App used for cable equipment.
Can the app help me change my Wi-Fi name?
Yes. Changing the Wi-Fi name or password is one of the main customer-friendly app tasks.
Can the app help with Wi-Fi extenders?
It can for supported equipment. The app may show connected Wi-Fi points, extender placement, or setup prompts depending on your service and hardware.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.