Purple Cow

Equipment & Setup

Modems, routers, TV boxes - get yours set up and keep it humming.

How to Factory Reset Purple Cow Internet Equipment

A factory reset should be a last resort because it can erase saved Wi-Fi settings and force you to set up the network again from scratch.

Before You Start

  • Try a normal restart first, because a restart is safer and doesn't erase your Wi-Fi settings.
  • Write down your current Wi-Fi name and password before you reset anything.

Steps

Only use a factory reset when support or the setup guide says it is the right next step.
Press and hold the reset button or reset pin long enough for the equipment to reset. Wave 1 fibre source material uses 10+ seconds as the Nokia reset reference.
Wait for the equipment to restart fully before reconnecting to it.
Set up the Wi-Fi again in the app or device settings, because a factory reset can restore default network details.

Frequently asked questions

What is the difference between a restart and a factory reset?

A restart simply powers the equipment off and back on, while a factory reset clears saved settings and starts fresh.

Will a factory reset erase my Wi-Fi name and password?

Yes. A factory reset can return the equipment to default Wi-Fi settings, so you may need to set the network up again.

What if things still aren't behaving?

If things still aren't behaving, call or text 902-800-2660 and we'll help from there.

Related

How to Restart Your Modem or ONT When the Internet Is Not WorkingRead the guideHow to Use the Purple WiFi App or Purple Fibre AppRead the guide
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How to Use the Purple WiFi App or Purple Fibre App

We use different apps for cable Wi-Fi management and Purple Fibre Wi-Fi management, so the first step is making sure you open the right one for your service.

Before You Start

  • Confirm whether you are using Purple Cow Internet or Purple Fibre before downloading the app.
  • Connect to your home network first so the app can find the right equipment more easily.

Steps

Use the Purple WiFi App for the supported cable Wi-Fi setup and the Purple Fibre app for Purple Fibre service.
Open the correct app and sign in or connect it to your home network equipment.
Use the app to check Wi-Fi names, update passwords, review connected devices, or run simple network checks.
If your equipment supports app-guided extender or mesh setup, follow the in-app prompts and place the extender where it still has a strong signal.
If you factory reset the equipment, reopen the app and complete the setup again from the beginning.

Frequently asked questions

Can I use the same app for cable and Purple Fibre?

No. The Purple Fibre app is separate from the Purple WiFi App used for cable equipment.

Can the app help me change my Wi-Fi name?

Yes. Changing the Wi-Fi name or password is one of the main customer-friendly app tasks.

Can the app help with Wi-Fi extenders?

It can for supported equipment. The app may show connected Wi-Fi points, extender placement, or setup prompts depending on your service and hardware.

What if things still aren't behaving?

If things still aren't behaving, call or text 902-800-2660 and we'll help from there.

Related

How to Change Your Wi-Fi Name or PasswordRead the guideHow to Factory Reset Purple Cow Internet EquipmentRead the guideHow Wi-Fi Extenders Work with Purple Cow InternetRead the guide
Open article ›

Still stuck? Talk to a real person.

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1-902-800-2660

Monday–Friday, 8:00 a.m.–9:00 p.m. Saturday–Sunday, 9:00 a.m.–5:30 p.m.

Technical support
1-902-800-2660

Monday–Friday, 8:00 a.m.–11:00 p.m. Saturday–Sunday, 9:00 a.m.–10:00 p.m.