The quickest way to tell whether the problem is local to your home or part of a wider interruption is to compare devices, basic equipment checks, and a quick support contact.
Before You Start
- Check whether the issue affects every device and every Purple Cow service in the home or only one device.
- Restart the modem or ONT once before assuming there is a broader interruption.
Steps
- Test more than one device to confirm the problem is not limited to a single phone, laptop, or TV.
- Restart the modem or ONT once and check whether the main lights return to normal.
- If the home is still offline, reach out and ask whether there is a known service interruption affecting your area.
- Keep track of when the issue started in case you need that detail later for support or billing review.
Frequently asked questions
Can a service interruption affect my street without affecting every home nearby?
Yes. Some interruptions affect a wider area, while others can still be limited to one building or section of a neighbourhood.
Should I reach out even if I think it is a bigger interruption?
Yes. We can confirm whether the issue looks widespread or local to your account.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.