Service Status
Checking for outages and what to expect during a service interruption.
How to Check Whether There Is a Purple Cow Service Interruption in Your Area
The quickest way to tell whether the problem is local to your home or part of a wider interruption is to compare devices, basic equipment checks, and a quick support contact.
Before You Start
- Check whether the issue affects every device and every Purple Cow service in the home or only one device.
- Restart the modem or ONT once before assuming there is a broader interruption.
Steps
Frequently asked questions
Can a service interruption affect my street without affecting every home nearby?
Yes. Some interruptions affect a wider area, while others can still be limited to one building or section of a neighbourhood.
Should I reach out even if I think it is a bigger interruption?
Yes. We can confirm whether the issue looks widespread or local to your account.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
What to Do During a Purple Cow Service Interruption
During a service interruption, the goal is to do the safe basic checks once, keep useful notes, and avoid losing time on repeated resets that don't help.
Before You Start
- Make one note of when the interruption started and which services stopped working.
- Keep your modem, ONT, or router powered unless support asks you to do something different.
Steps
Frequently asked questions
Should I keep rebooting the equipment every few minutes?
No. One clean restart is enough for a first check. Repeated resets usually don't help during a wider interruption.
When should I reach out?
Reach out if your service doesn't return after basic checks, if updates say the interruption is resolved and your service is still down, or if you need account-specific help.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
What to Expect from Purple Cow Technician Visits and Appointment Windows
Technician appointments are booked in arrival windows rather than exact arrival minutes. Keeping your contact details, access notes, and availability up to date helps the visit go more smoothly.
Before You Start
- Keep your phone nearby during the appointment window and make sure the technician can reach the building or unit.
- If you live in a controlled-entry building, gather buzzer or access details before the visit day.
Steps
Frequently asked questions
Do technicians always call before arriving?
Keep your phone nearby during the appointment window. Some visits include an en-route call or text, and your appointment instructions will tell you what to expect.
Can I ask for an evening or weekend visit?
You can ask. Evening and weekend preferences may have fewer openings and can mean a later appointment window.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
Still stuck? Talk to a real person.
No phone tree, no ticket number. Our support cows are in Nova Scotia and they answer.
Monday–Friday, 8:00 a.m.–9:00 p.m. Saturday–Sunday, 9:00 a.m.–5:30 p.m.
Monday–Friday, 8:00 a.m.–11:00 p.m. Saturday–Sunday, 9:00 a.m.–10:00 p.m.