Technician appointments are booked in arrival windows rather than exact arrival minutes. Keeping your contact details, access notes, and availability up to date helps the visit go more smoothly.
Before You Start
- Keep your phone nearby during the appointment window and make sure the technician can reach the building or unit.
- If you live in a controlled-entry building, gather buzzer or access details before the visit day.
Steps
- Confirm the appointment window and make sure Purple Cow has the right contact details.
- Provide clear building entry instructions, unit number, and any special access notes before the visit.
- Stay available during the appointment window rather than expecting an exact arrival minute.
- If you need to reschedule, reach out as early as possible. Rebooking can mean a later appointment window.
Frequently asked questions
Do technicians always call before arriving?
Keep your phone nearby during the appointment window. Some visits include an en-route call or text, and your appointment instructions will tell you what to expect.
Can I ask for an evening or weekend visit?
You can ask. Evening and weekend preferences may have fewer openings and can mean a later appointment window.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.