support is easiest to reach by phone or text, and having the right account details ready can make help go much faster.
Before You Start
- Keep your full service address and the phone number on file ready before you reach out.
- If the issue is technical, note which service is affected and what you already tried.
Steps
- Call or text support at 902-800-2660.
- Explain whether the issue is billing, internet, TV, Home Phone, or an account question.
- Complete verification if the issue involves account details or changes.
- If support asks you to restart equipment or test something, do those steps while the details are still fresh.
Frequently asked questions
What are the regular support hours?
Care hours are Monday to Friday from 8:00 AM to 9:00 PM AST and Saturday to Sunday from 9:00 AM to 5:30 PM AST. Tech hours are Monday to Friday from 8:00 AM to 11:00 PM AST and Saturday to Sunday from 9:00 AM to 10:00 PM AST.
Can I text from a number that is not on my account?
Yes. We may use a stronger verification path before discussing account details.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.