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Before You Start
- Write down the new Wi-Fi name and password before saving the change.
- Be ready to reconnect phones, TVs, speakers, and other smart devices after the update.
Steps
Open the app or settings that control your Wi-Fi: the Purple WiFi App, Purple Fibre App, or your own router's app or admin page.
Change the Wi-Fi network name, password, or both, then save the update.
Reconnect your main devices using the new password.
If a smart device won't reconnect, move it close to the router and try again with the updated details.
Frequently asked questions
Will changing my Wi-Fi password disconnect everything?
Yes. Any device using the old password will need to be reconnected with the new one.
Can I keep the same Wi-Fi name and only change the password?
Yes. You can change either one on its own if that works better for your home setup.
What if I use my own router?
Use your router's own app or admin page. Purple Cow apps manage Purple Cow-supported equipment only.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.