Before making a service change, it helps to decide whether you are moving, changing your plan, removing one service, porting a number, or ending service entirely.
Before You Start
- Decide what you want to change and the date you want the change to happen.
- If you want to keep a Home Phone number, start the port with the new provider before fully cancelling that line.
Steps
- Reach out or use the available portal option and confirm the service you want to change.
- Ask any billing, refund, or timing questions before the change is finalized so you know what to expect.
- Follow any equipment return instructions Purple Cow provides.
- Keep the change confirmation and any return proof until the account update is fully complete.
Frequently asked questions
What happens to the prepaid time left in my cycle?
Mid-cycle cancellations currently auto-prorate and refund the remaining prepaid time.
Can I remove only one service and keep another?
Yes. We can review whether you want to remove one service, such as TV or Home Phone, while keeping internet.
Do I need a forwarding address when I cancel?
It is helpful, especially if you are moving and we need a mailing address for final account follow-up.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.