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Before You Start
- Decide what you want to change and the date you want the change to happen.
- If you want to keep a Home Phone number, start the port with the new provider before fully cancelling that line.
Steps
Reach out or use the available portal option and confirm the service you want to change.
Ask any billing, refund, or timing questions before the change is finalized so you know what to expect.
Follow any equipment return instructions Purple Cow provides.
Keep the change confirmation and any return proof until the account update is fully complete.
Frequently asked questions
What happens to the prepaid time left in my cycle?
Mid-cycle cancellations currently auto-prorate and refund the remaining prepaid time.
Can I remove only one service and keep another?
Yes. We can review whether you want to remove one service, such as TV or Home Phone, while keeping internet.
Do I need a forwarding address when I cancel?
It is helpful, especially if you are moving and we need a mailing address for final account follow-up.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.