Moving service goes more smoothly when you check the new address early, confirm the services you want there, and give Purple Cow enough lead time to line things up.
Before You Start
- Have the new full address ready, including unit number, postal code, and move date.
- Decide whether you want the same services at the new address or want to change plans during the move.
Steps
- Ask Purple Cow to check serviceability at the new address as early as possible.
- Confirm whether the move is for Purple Cow Internet, Purple Fibre, TV, Home Phone, or a bundle of services.
- If your move qualifies for self-install and no technician is needed, move orders can be as fast as 2 to 3 business days.
- Keep an eye on texts or appointment updates and make sure Purple Cow has the right contact number for the move.
Frequently asked questions
What if the new address is not serviceable?
We can review whether another service is available there or help you plan a cancellation if the address can't be served.
Should I wait until moving day to tell Purple Cow?
No. Earlier notice gives Purple Cow more time to confirm serviceability, equipment, and any install timing.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.