Moves & Service Changes
Moving house, upgrading or downgrading, transferring service.
How to Move Purple Cow Service to a New Address
Moving service goes more smoothly when you check the new address early, confirm the services you want there, and give Purple Cow enough lead time to line things up.
Before You Start
- Have the new full address ready, including unit number, postal code, and move date.
- Decide whether you want the same services at the new address or want to change plans during the move.
Steps
Frequently asked questions
What if the new address is not serviceable?
We can review whether another service is available there or help you plan a cancellation if the address can't be served.
Should I wait until moving day to tell Purple Cow?
No. Earlier notice gives Purple Cow more time to confirm serviceability, equipment, and any install timing.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How to Make Changes to Your Purple Cow Services
Before making a service change, it helps to decide whether you are moving, changing your plan, removing one service, porting a number, or ending service entirely.
Before You Start
- Decide what you want to change and the date you want the change to happen.
- If you want to keep a Home Phone number, start the port with the new provider before fully cancelling that line.
Steps
Frequently asked questions
What happens to the prepaid time left in my cycle?
Mid-cycle cancellations currently auto-prorate and refund the remaining prepaid time.
Can I remove only one service and keep another?
Yes. We can review whether you want to remove one service, such as TV or Home Phone, while keeping internet.
Do I need a forwarding address when I cancel?
It is helpful, especially if you are moving and we need a mailing address for final account follow-up.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How to Change Your Purple Cow Services or Switch Plans
You can change plans, add services, remove services, or ask about cancellation through the portal or with support. It helps to understand the billing impact before you confirm the change.
Before You Start
- Know which service you want to change, such as internet speed, TV package, Home Phone, or account cancellation.
- Expect some changes to create a one-time prorated adjustment if they happen mid-cycle.
Steps
Frequently asked questions
Can I add or remove Home Phone from my account?
Yes. Customers can add or remove Home Phone as part of service changes.
Can I cancel from here too?
Yes. Start with a service-change request and we can help review the right next step for your account.
Do plan changes happen instantly?
Some changes update quickly. Others may take a little time to refresh in the portal, app, or billing cycle.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How to Check if Purple Fibre Is Available at Your Address
Purple Fibre availability depends on the exact address. If it is available where you live, we can help you review the next step; if it is not available at this time, you can ask about future availability.
Before You Start
- Confirm that Purple Fibre is available at your exact address before comparing plans or appointment timing.
- Keep your current Purple Cow account details handy so we can check the right service location.
Steps
Frequently asked questions
Can I get Purple Fibre as soon as it appears in my area?
The exact address still has to pass serviceability and appointment checks before installation is confirmed.
What if Purple Fibre is not available at my address yet?
You can keep using your current Purple Cow Internet service and ask whether future availability notifications are available.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
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