You can change plans, add services, remove services, or ask about cancellation through the portal or with support. It helps to understand the billing impact before you confirm the change.
Before You Start
- Know which service you want to change, such as internet speed, TV package, Home Phone, or account cancellation.
- Expect some changes to create a one-time prorated adjustment if they happen mid-cycle.
Steps
- Choose the service, speed, package, or account change you want.
- Make the change in the customer portal when the self-serve option is available, or reach out if you want help.
- Review the next bill for any one-time prorated difference after the change.
- Sign out and back in on TV devices or restart equipment if the updated service is not showing yet.
Frequently asked questions
Can I add or remove Home Phone from my account?
Yes. Customers can add or remove Home Phone as part of service changes.
Can I cancel from here too?
Yes. Start with a service-change request and we can help review the right next step for your account.
Do plan changes happen instantly?
Some changes update quickly. Others may take a little time to refresh in the portal, app, or billing cycle.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.