Last reviewed
Before You Start
- Know which service you want to change, such as internet speed, TV package, Home Phone, or account cancellation.
- Expect some changes to create a one-time prorated adjustment if they happen mid-cycle.
Steps
Choose the service, speed, package, or account change you want.
Make the change in the customer portal when the self-serve option is available, or reach out if you want help.
Review the next bill for any one-time prorated difference after the change.
Sign out and back in on TV devices or restart equipment if the updated service is not showing yet.
Frequently asked questions
Can I add or remove Home Phone from my account?
Yes. Customers can add or remove Home Phone as part of service changes.
Can I cancel from here too?
Yes. Start with a service-change request and we can help review the right next step for your account.
Do plan changes happen instantly?
Some changes update quickly. Others may take a little time to refresh in the portal, app, or billing cycle.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.