How to Find Quick Answers to Common Purple Cow Questions

This starter FAQ is the fast customer-facing shortcut for the questions that come up most often, without making you open the full support library first.

Before You Start

Use this page for quick answers first, then open the related article if you need the full step-by-step version.
If your issue is urgent or account-specific, keep your address and phone number ready before reaching out.

Steps

Scan the questions below and start with the one that matches your issue most closely.
If the short answer points you to a specific setup, billing, TV, or phone article, open that guide next.
If you still need help after the quick answer, call or text 902-800-2660 and we'll help from there.

Frequently asked questions

Is Purple Cow available at my address?

Availability depends on the exact address and unit. We can double-check your address during signup or through support.

Can I get Purple Fibre at my address?

Purple Fibre depends on exact address availability. We can double-check your address, review plan and install timing when service is available, and help you understand whether future availability updates are available.

How much is Purple Cow Internet?

Purple Cow Internet plans include 100 Mbps for $60, 300 Mbps for $80, and 1 Gig for $99 where those plans are available.

How much is Purple Fibre?

Purple Fibre is 2 Gbps for $60, 4 Gbps for $79, and 8 Gbps for $99.

How long does internet setup take?

New cable signups are usually 4 to 7 business days, while Purple Fibre uses technician installs and address-specific appointment timing.

What is Love It or It's Free?

It is a first-time internet guarantee that gives qualifying customers 30 days from the live date to disconnect and receive a refund of the first invoice, including the setup fee.

How do I activate a self-install?

Connect the modem, wait about 15 minutes, and text Plugged In to 833-331-1163 when that activation step applies.

Why is my Wi-Fi slower than my plan speed?

Wi-Fi depends on distance, walls, interference, and device limits, so it is often slower than a wired test.

Can I use my own router?

Yes. A Purple Cow router is the simplest supported option for most homes. Purple Cow Internet can also work with a customer-owned router if you want more control over Wi-Fi settings and network features.

Can I get a Wi-Fi extender?

Wi-Fi extenders may be available through the customer portal or support. If the current extender option is available for your account, the expected price is $10 per month plus tax.

What devices are compatible with the Purple Cow TV App?

Purple Cow TV works on supported Amazon, Android, Google TV, Apple platforms, browser viewing, and the Purple Cow set-top box. If you have a Roku TV, use a supported external device because the Purple Cow TV app is not currently in the Roku app store.

Do I need a Purple Cow TV box?

The TV box is optional. The first Purple Cow TV box is free and is the most standardized Purple Cow TV hardware option. Additional boxes are $5 per month each.

Can I watch Purple Cow TV away from home?

Yes. Channels marked NEW! On the Go are available outside your home connection.

How much are the TV packages?

Herd Essentials is $25, Herd Essentials + Favorites is $35, and Herd Favorites + Corus Channels is $55.

Is DVR available on Purple Cow TV?

Yes. DVR is $5 per month with 50 hours of storage and cross-device access.

How much is Purple Cow Home Phone?

Home Phone is $10 per month, plus a one-time $55 setup or port charge.

Can I keep my phone number?

Yes. We can port your current number, and the port usually takes about 5 to 10 business days.

Does Home Phone work if the internet is down?

Purple Cow Home Phone is internet-based, so it depends on your internet connection being online.

How do I check my Purple Cow bill?

What payment methods does Purple Cow accept?

We accept Visa, Mastercard, American Express, debit cards, prepaid cards, and Apple Pay.

How do I get help with a payment arrangement?

Check your portal balance first, then use the available support or chat flow for payment-arrangement help. If chat doesn't show the option you need, call or text 902-800-2660 and we'll help from there.

Can I change my billing date?

Yes. The next bill can include a one-time prorated adjustment when the billing cycle changes.

How do I return equipment?

Reach out and we'll share the current return instructions. If the return is connected to a service change, keep any return proof until the account update is complete.

How do I log in to the customer portal?

Go to the customer portal or click My Account on the main Purple Cow website.

What can I do in the portal?

The portal supports billing, invoice downloads, plan changes, profile updates, Home Phone changes, TV package changes, and referral tools.

How do I contact support?

Call or text 902-800-2660.

What are the support hours?

Care hours are Monday to Friday 8:00 AM to 9:00 PM AST and Saturday to Sunday 9:00 AM to 5:30 PM AST. Tech hours are Monday to Friday 8:00 AM to 11:00 PM AST and Saturday to Sunday 9:00 AM to 10:00 PM AST.

Why is there only one internet provider available in some buildings?

Building wiring, existing agreements, and access arrangements can limit which providers are active in a specific apartment or condo building.

Does Purple Cow have a referral program?

Yes. Customers can access a personal referral link in the portal and track referral history there.

What is Neighbour in Need?

Neighbour in Need is Purple Cow's voluntary community support program. Customers can donate $2 per month, Purple Cow matches those donations dollar for dollar, and the fund helps people facing financial hardship stay connected.

What if things still aren't behaving?

If things still aren't behaving, call or text 902-800-2660 and we'll help from there.

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