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Before You Start
- Have the full service address ready, including unit number and postal code.
- Keep a phone number and email address handy in case we need to follow up.
Steps
Enter your full address in the Purple Cow signup flow, or reach out with the address details.
Check which Purple Cow services are available at that specific address.
If you live in an apartment or condo, include the exact unit number so the building can be matched correctly.
If the address isn't showing as available, reach out and we can double-check. Service may not be available at that address at this time, and availability can change by building or unit.
Frequently asked questions
Why can my neighbour get a different Purple Cow service than I can?
Availability can change by building, unit wiring, and whether Purple Fibre is active at a specific address.
Can I check service before I move in?
Yes. We can usually check serviceability before your move date as long as you have the full address.
What if the address checker says service is not available?
Reach out with the full address and unit number. We can double-check whether service is not available at that address at this time, or whether the address needs a closer look.