Last reviewed
Before You Start
- Have your order confirmation handy so you can check which Purple Cow service is being installed.
- Check whether your order includes self-install equipment shipping or a technician appointment window.
Steps
Choose the service and plan that matches your address, then finish signup with the correct service address and contact details.
Watch for your setup email, shipping details, or appointment window, depending on the service type.
For self-install orders, connect the modem to power and the coax outlet, then wait about 15 minutes. Text Plugged In to 833-331-1163 only if your setup instructions tell you to activate that way.
For Purple Fibre, keep the appointment window and let the technician complete the ONT setup before testing your Wi-Fi and devices.
Frequently asked questions
When does billing start?
Billing begins when your service actually goes live, not just when you place the order.
Do I set up Purple Fibre myself?
Purple Fibre is installed by a technician. If your order qualifies for self-install, your setup email will say so.
What if I'm not sure which setup type I have?
Check your order confirmation or reach out. We'll confirm whether you should expect shipped equipment, a technician visit, or another next step.