Your first setup steps depend on the service available at your address. Every order starts with confirming your address, contact details, and whether your setup is self-install or technician-installed.
Before You Start
- Have your order confirmation handy so you can check which Purple Cow service is being installed.
- Check whether your order includes self-install equipment shipping or a technician appointment window.
Steps
- Choose the service and plan that matches your address, then finish signup with the correct service address and contact details.
- Watch for your setup email, shipping details, or appointment window, depending on the service type.
- For self-install orders, connect the modem to power and the coax outlet, then wait about 15 minutes. Text Plugged In to 833-331-1163 only if your setup instructions tell you to activate that way.
- For Purple Fibre, keep the appointment window and let the technician complete the ONT setup before testing your Wi-Fi and devices.
Frequently asked questions
When does billing start?
Billing begins when your service actually goes live, not just when you place the order.
Do I set up Purple Fibre myself?
Purple Fibre is installed by a technician. If your order qualifies for self-install, your setup email will say so.
What if I'm not sure which setup type I have?
Check your order confirmation or reach out. We'll confirm whether you should expect shipped equipment, a technician visit, or another next step.