Purple Cow billing is prepaid, which means your first month is charged up front and your bill renews every 30 days from the date the service goes live.
Before You Start
- Check the service live date on your account before comparing bill timing.
- Remember that a billing date change or mid-cycle service change can create one-time proration.
Steps
- Start by checking when your service actually went live, because that date becomes the anchor for the billing cycle.
- Read the bill as a prepaid charge for the upcoming 30-day period rather than a bill for service already used.
- If you changed plans or billing dates, look for a one-time prorated adjustment on the next invoice.
- If something still doesn't make sense, compare the bill date with your live date and recent account changes. If things still aren't clear, reach out and we'll help from there.
Frequently asked questions
Why was I charged before the month was over?
Purple Cow billing is prepaid, so the bill is for the upcoming cycle rather than the past one.
What happens when I cancel in the middle of a prepaid cycle?
The remaining prepaid time is currently auto-prorated and refunded after cancellation.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.