If you can't get into the customer portal, the password reset flow is the fastest way to get back into your account without waiting for manual help.
Before You Start
- Use the same email address you normally use to log in to the portal.
- Check your spam or junk folder if the reset email doesn't show up quickly.
Steps
- Go to the login page and use the password reset or forgot password option.
- Enter your account email address and request the reset link.
- Open the reset email and choose a new password.
- Sign in again with the new password and confirm the portal opens normally.
Frequently asked questions
What if the reset email never arrives?
Check spam or junk first. If you still don't receive it, reach out and we'll help from there.
What if my temporary password no longer works?
Use the password reset flow to create a fresh permanent password.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.