Purple Cow

My Account

Logins, contact info, account settings, plan changes.

What You Can Do in the Purple Cow Customer Portal

The customer portal is designed for quick self-serve tasks like payments, invoices, plan changes, profile updates, and referrals.

Before You Start

  • Log in to the customer portal before you start comparing self-serve options.
  • If the task is sensitive or you can't get into the portal, keep support contact details ready as a backup.

Steps

Use the dashboard to review balances, payment history, service details, and basic account status.
Open the billing area to make a payment, update the card on file, or download invoices.
Use the subscription and service sections to change internet plans, TV packages, channels, or Home Phone where self-serve options appear.
Check the referrals area if you want your personal referral link or referral history.

Frequently asked questions

Can I change my TV package in the portal?

Yes. Customers can add, change, or remove TV packages in the portal.

Can I see my referral link in the portal?

Yes. Referral access is part of the portal.

What if things still aren't behaving?

If things still aren't behaving, call or text 902-800-2660 and we'll help from there.

Related

How to Log In to the Purple Cow Customer PortalRead the guideHow to View and Download Your Purple Cow BillRead the guide
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How to Reset Your Purple Cow Customer Portal Password

If you can't get into the customer portal, the password reset flow is the fastest way to get back into your account without waiting for manual help.

Before You Start

  • Use the same email address you normally use to log in to the portal.
  • Check your spam or junk folder if the reset email doesn't show up quickly.

Steps

Go to the login page and use the password reset or forgot password option.
Enter your account email address and request the reset link.
Open the reset email and choose a new password.
Sign in again with the new password and confirm the portal opens normally.

Frequently asked questions

What if the reset email never arrives?

Check spam or junk first. If you still don't receive it, reach out and we'll help from there.

What if my temporary password no longer works?

Use the password reset flow to create a fresh permanent password.

What if things still aren't behaving?

If things still aren't behaving, call or text 902-800-2660 and we'll help from there.

Related

How to Log In to the Purple Cow Customer PortalRead the guideHow to Contact Purple Cow Support and What to ExpectRead the guide
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How to Log In to the Purple Cow Customer Portal

The Purple Cow customer portal is where you handle self-serve billing, plan changes, profile updates, and referral tools.

Before You Start

  • Go to the customer portal or use My Account from the main Purple Cow website.
  • Keep your email address and password ready before you start.

Steps

Open the customer portal or click My Account on the Purple Cow website.
Enter your account email and password to sign in.
If this is your first login, use the temporary password Purple Cow sent after signup.
Once you are in, check the dashboard first for billing, services, or account updates.

Frequently asked questions

Do new customers get portal access automatically?

Yes. New customers receive a login email with a temporary password after signup.

What if I never got the portal email?

Try the password reset flow first. If that doesn't help, reach out and we'll help from there.

What if things still aren't behaving?

If things still aren't behaving, call or text 902-800-2660 and we'll help from there.

Related

How to Reset Your Purple Cow Customer Portal PasswordRead the guideWhat You Can Do in the Purple Cow Customer PortalRead the guide
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How to Contact Purple Cow Support and What to Expect

support is easiest to reach by phone or text, and having the right account details ready can make help go much faster.

Before You Start

  • Keep your full service address and the phone number on file ready before you reach out.
  • If the issue is technical, note which service is affected and what you already tried.

Steps

Call or text support at 902-800-2660.
Explain whether the issue is billing, internet, TV, Home Phone, or an account question.
Complete verification if the issue involves account details or changes.
If support asks you to restart equipment or test something, do those steps while the details are still fresh.

Frequently asked questions

What are the regular support hours?

Care hours are Monday to Friday from 8:00 AM to 9:00 PM AST and Saturday to Sunday from 9:00 AM to 5:30 PM AST. Tech hours are Monday to Friday from 8:00 AM to 11:00 PM AST and Saturday to Sunday from 9:00 AM to 10:00 PM AST.

Can I text from a number that is not on my account?

Yes. We may use a stronger verification path before discussing account details.

What if things still aren't behaving?

If things still aren't behaving, call or text 902-800-2660 and we'll help from there.

Related

How to Log In to the Purple Cow Customer PortalRead the guideHow to Check Whether There Is a Purple Cow Service Interruption in Your AreaRead the guide
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How to Add or Remove an Authorized User on Your Purple Cow Account

An authorized user is someone we can speak with and help on the account after normal verification is completed.

Before You Start

  • Decide whether you want someone to handle billing, plan changes, cancellations, or general account help for you.
  • Remember that adding an authorized user is not the same thing as transferring account ownership.

Steps

Ask Purple Cow to add or remove the authorized user after normal account verification is completed.
Provide the person's correct name and contact details if you are adding them.
Confirm that the update has been saved on the account.
If ownership itself needs to change, ask Purple Cow about the proper ownership change process instead of treating it like a simple authorized-user update.

Frequently asked questions

What can an authorized user do?

An authorized user can do anything the account holder can do after verification is complete.

Can an authorized user cancel service?

Yes, once the normal verification boundary is met.

What if things still aren't behaving?

If things still aren't behaving, call or text 902-800-2660 and we'll help from there.

Related

How to Update Your Email, Phone Number, or Mailing AddressRead the guideHow to Contact Purple Cow Support and What to ExpectRead the guide
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How Neighbour in Need Works

Neighbour in Need is Purple Cow's community support program. Customers can choose to donate $2 per month, Purple Cow matches those donations dollar for dollar, and the fund helps people facing financial hardship stay connected.

Before You Start

  • The donation is voluntary.
  • The standard monthly donation amount is $2.
  • Purple Cow matches customer donations dollar for dollar.

Steps

Reach out and ask to add the Neighbour in Need donation to your account.
We can add the $2 monthly donation to your bill.
If you prefer a one-time donation, call or text 902-800-2660 to ask what options are available.
You can stop or change your donation by reaching out.

How the Fund Helps

Neighbour in Need funds are used to help customers who are going through temporary financial hardship keep their internet service connected. Purple Cow has described the program as a way for the community to help neighbours through tough moments.

Frequently asked questions

How much can I donate?

The standard monthly donation is $2. If you want to ask about a one-time donation or another option, call or text 902-800-2660.

Does Purple Cow match donations?

Yes. Purple Cow matches customer donations dollar for dollar.

How do I ask for help from Neighbour in Need?

Call or text 902-800-2660 and explain that you are asking about Neighbour in Need support.

Where can I learn more?

Visit www.purplecowinternet.com/neighbor-in-need/ or reach out and we'll help from there.

Related

How to Contact Purple Cow Support and What to ExpectRead the guideWhat You Can Do in the Purple Cow Customer PortalRead the guide
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How to Update Your Email, Phone Number, or Mailing Address

Keeping your contact details current helps Purple Cow send portal login links, billing updates, appointment notices, and support follow-up to the right place.

Before You Start

  • Know whether you want to change your email, phone number, mailing address, or all three.
  • Use your real email address so your account stays usable later.

Steps

Log in to the customer portal or reach out to request the contact update.
Verify the account when asked, especially if you are calling or texting from a different number.
Update the email address, phone number, mailing address, or secondary number as needed.
Double-check the saved details afterward so future notices go to the right place.

Frequently asked questions

Can I change my mailing address without changing the service address?

Yes. Mailing address updates and service address changes are not always the same thing.

Can I use a made-up email just to get through the update?

Use a real email address. We use the account email as an important identifier.

What if things still aren't behaving?

If things still aren't behaving, call or text 902-800-2660 and we'll help from there.

Related

How to Add or Remove an Authorized User on Your Purple Cow AccountRead the guideHow to Contact Purple Cow Support and What to ExpectRead the guide
Open article ›

Still stuck? Talk to a real person.

No phone tree, no ticket number. Our support cows are in Nova Scotia and they answer.

General & billing
1-902-800-2660

Monday–Friday, 8:00 a.m.–9:00 p.m. Saturday–Sunday, 9:00 a.m.–5:30 p.m.

Technical support
1-902-800-2660

Monday–Friday, 8:00 a.m.–11:00 p.m. Saturday–Sunday, 9:00 a.m.–10:00 p.m.