Keeping your contact details current helps Purple Cow send portal login links, billing updates, appointment notices, and support follow-up to the right place.
Before You Start
- Know whether you want to change your email, phone number, mailing address, or all three.
- Use your real email address so your account stays usable later.
Steps
- Log in to the customer portal or reach out to request the contact update.
- Verify the account when asked, especially if you are calling or texting from a different number.
- Update the email address, phone number, mailing address, or secondary number as needed.
- Double-check the saved details afterward so future notices go to the right place.
Frequently asked questions
Can I change my mailing address without changing the service address?
Yes. Mailing address updates and service address changes are not always the same thing.
Can I use a made-up email just to get through the update?
Use a real email address. We use the account email as an important identifier.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.