An authorized user is someone we can speak with and help on the account after normal verification is completed.
Before You Start
- Decide whether you want someone to handle billing, plan changes, cancellations, or general account help for you.
- Remember that adding an authorized user is not the same thing as transferring account ownership.
Steps
- Ask Purple Cow to add or remove the authorized user after normal account verification is completed.
- Provide the person's correct name and contact details if you are adding them.
- Confirm that the update has been saved on the account.
- If ownership itself needs to change, ask Purple Cow about the proper ownership change process instead of treating it like a simple authorized-user update.
Frequently asked questions
What can an authorized user do?
An authorized user can do anything the account holder can do after verification is complete.
Can an authorized user cancel service?
Yes, once the normal verification boundary is met.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.