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Before You Start
- Log in to the customer portal before you start comparing self-serve options.
- If the task is sensitive or you can't get into the portal, keep support contact details ready as a backup.
Steps
Use the dashboard to review balances, payment history, service details, and basic account status.
Open the billing area to make a payment, update the card on file, or download invoices.
Use the subscription and service sections to change internet plans, TV packages, channels, or Home Phone where self-serve options appear.
Check the referrals area if you want your personal referral link or referral history.
Frequently asked questions
Can I change my TV package in the portal?
Yes. Customers can add, change, or remove TV packages in the portal.
Can I see my referral link in the portal?
Yes. Referral access is part of the portal.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.