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Before You Start
- Check the customer portal first so you know which invoice or balance you are asking about.
- Be ready with a realistic payment date if support or the chatbot asks for one.
Steps
Log in to the customer portal and check the current balance or unpaid invoice.
Reach out for payment-arrangement help, and we'll walk through the options available for your account.
Give a realistic payment date if the flow asks for one.
Keep the agreed payment date so your account stays as predictable as possible.
Frequently asked questions
Can I use chat for a payment arrangement?
If payment-arrangement help is available in chat, follow the prompts and provide the requested account details. If chat doesn't give you the option you need, call or text 902-800-2660 and we'll help from there.
What happens if I miss the arrangement date?
We'll help review the next best step if the agreed payment date changes or is missed.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.