The customer portal is the fastest place to update the card on file and keep your Purple Cow account billing smoothly.
Before You Start
- Have the new card details ready before you open the portal.
- If you already have an overdue balance, remember that updating the card may trigger an attempt on the newest unpaid invoice.
Steps
- Log in to the customer portal and open the billing or payment section.
- Add the new card details or update the current card on file.
- Save the change and confirm the portal shows the updated payment method.
- If there is an unpaid invoice, check whether the account attempts that balance after the card update.
Frequently asked questions
Do I need to keep a card on file with Purple Cow?
Yes. A card on file and AutoPay are required.
What if my old card was declined?
Update the card as soon as possible, then review whether the account balance still needs a manual payment or support follow-up.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.