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Before You Start
- Have the new card details ready before you open the portal.
- If you already have an overdue balance, remember that updating the card may trigger an attempt on the newest unpaid invoice.
Steps
Log in to the customer portal and open the billing or payment section.
Add the new card details or update the current card on file.
Save the change and confirm the portal shows the updated payment method.
If there is an unpaid invoice, check whether the account attempts that balance after the card update.
Frequently asked questions
Do I need to keep a card on file with Purple Cow?
Yes. A card on file and AutoPay are required.
What if my old card was declined?
Update the card as soon as possible, then review whether the account balance still needs a manual payment or support follow-up.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.