Billing & Payments
Bills, payment methods, late fees, and everything that touches your wallet.
How to Get Help with a Purple Cow Payment Arrangement
If you need help with a Purple Cow payment arrangement, start by checking your balance in the customer portal. From there, we can help you understand the options available for your account.
Before You Start
- Check the customer portal first so you know which invoice or balance you are asking about.
- Be ready with a realistic payment date if support or the chatbot asks for one.
Steps
Frequently asked questions
Can I use chat for a payment arrangement?
If payment-arrangement help is available in chat, follow the prompts and provide the requested account details. If chat doesn't give you the option you need, call or text 902-800-2660 and we'll help from there.
What happens if I miss the arrangement date?
We'll help review the next best step if the agreed payment date changes or is missed.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How to Change Your Purple Cow Billing Date
You can ask to move your Purple Cow billing date. The next bill may include a one-time prorated adjustment when the cycle changes.
Before You Start
- Pick the date range that works better for your household budget before making the request.
- Be ready for a one-time bill that looks a little different after the date change.
Steps
Frequently asked questions
Will changing my billing date cost extra every month?
No. The main effect is usually a one-time prorated adjustment on the next bill.
Can I change the billing date more than once?
We can review the request. It is best to choose a date you plan to keep so billing stays predictable.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
What Payment Methods Purple Cow Accepts
We accept several common card and wallet payment types. The current accepted options are listed below.
Before You Start
- Check whether you want to add a regular card, a prepaid card, or a wallet-based payment option.
- Keep in mind that Purple Cow requires a card on file and autopay.
Steps
Frequently asked questions
Can I pay Purple Cow by e-transfer?
No. E-transfer is not an accepted routine payment method.
Can I use online banking or direct debit?
No. Those payment types are not part of the current accepted method list.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How Love It or It's Free Works
Love It or It's Free is a first-time signup guarantee that gives new customers a window to decide whether Purple Cow internet is the right fit.
Before You Start
- Check whether this is your first qualifying Purple Cow internet signup before relying on the guarantee.
- Know the date your service actually went live, because the guarantee window starts there.
Steps
Frequently asked questions
What does the guarantee refund?
It refunds the full first invoice, including the setup fee, and can include internet, TV, and Home Phone charges from that first invoice where applicable.
When does the 30 days start?
The 30-day window starts from the live date, not the signup date.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
Understanding Your Purple Cow Bill and Prepaid Billing Cycle
Purple Cow billing is prepaid, which means your first month is charged up front and your bill renews every 30 days from the date the service goes live.
Before You Start
- Check the service live date on your account before comparing bill timing.
- Remember that a billing date change or mid-cycle service change can create one-time proration.
Steps
Frequently asked questions
Why was I charged before the month was over?
Purple Cow billing is prepaid, so the bill is for the upcoming cycle rather than the past one.
What happens when I cancel in the middle of a prepaid cycle?
The remaining prepaid time is currently auto-prorated and refunded after cancellation.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How to Update Your Payment Method or Card on File
The customer portal is the fastest place to update the card on file and keep your Purple Cow account billing smoothly.
Before You Start
- Have the new card details ready before you open the portal.
- If you already have an overdue balance, remember that updating the card may trigger an attempt on the newest unpaid invoice.
Steps
Frequently asked questions
Do I need to keep a card on file with Purple Cow?
Yes. A card on file and AutoPay are required.
What if my old card was declined?
Update the card as soon as possible, then review whether the account balance still needs a manual payment or support follow-up.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How to View and Download Your Purple Cow Bill
The customer portal is the fastest way to review your balance, open past invoices, and download a copy of your bill when you need it.
Before You Start
- Make sure you can log in to the customer portal before you start.
- If you need an older bill, be ready to check the invoice or billing history section instead of only the main dashboard.
Steps
Frequently asked questions
Can I download old Purple Cow bills too?
Yes, older invoices are normally available through the portal billing history.
What if I can't get into the portal right now?
Reset your portal password first. If that doesn't work, reach out and we'll help from there.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
Still stuck? Talk to a real person.
No phone tree, no ticket number. Our support cows are in Nova Scotia and they answer.
Monday–Friday, 8:00 a.m.–9:00 p.m. Saturday–Sunday, 9:00 a.m.–5:30 p.m.
Monday–Friday, 8:00 a.m.–11:00 p.m. Saturday–Sunday, 9:00 a.m.–10:00 p.m.