Most Home Phone problems trace back to internet service, ATA power, phone wiring, or one handset rather than the whole phone service failing at once.
Before You Start
- Check whether your Purple Cow internet is working, because Home Phone depends on that connection.
- Make sure the phone is plugged into the ATA and not into the wall jack.
Steps
- Confirm the ATA has power and that the phone cable is connected to the ATA correctly.
- Restart the ATA and your internet equipment, then wait for them to come back online.
- Test the line with another phone handset if you have one available.
- If you still have no dial tone or calls still won't go through both ways, reach out with the symptoms you tested and we'll help from there.
Frequently asked questions
What if I have dial tone and calls still don't go through?
That can point to a feature, routing, or account issue, so it is best to reach out after the basic restart checks.
What if only incoming or outgoing calls fail?
That is still worth reporting. Tell Purple Cow whether the problem affects incoming calls, outgoing calls, or both.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.