Purple Cow Home Phone is internet-based, so your emergency calling location should match your service address and be updated if you move.
Before You Start
- Know the current service address tied to your Home Phone account.
- If you are moving, plan to update your address before relying on the phone at the new location.
Steps
- Use Purple Cow Home Phone from the address where the service is registered whenever possible.
- If you move, tell Purple Cow so your Home Phone address and E911 details can be updated.
- Keep a mobile phone available during power or internet outages, since an internet-based phone service may not work if the connection is down.
- If you ever have an emergency, call 911 first and handle account updates after everyone is safe.
Frequently asked questions
Does E911 still work if I move and don't update the address?
That can create a risk, so the service address should be updated as soon as you move.
Will Home Phone work during a power outage?
Not reliably. Because it depends on your internet equipment, a power or internet outage can affect the line.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.