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Before You Start
- Know the current service address tied to your Home Phone account.
- If you are moving, plan to update your address before relying on the phone at the new location.
Steps
Use Purple Cow Home Phone from the address where the service is registered whenever possible.
If you move, tell Purple Cow so your Home Phone address and E911 details can be updated.
Keep a mobile phone available during power or internet outages, since an internet-based phone service may not work if the connection is down.
If you ever have an emergency, call 911 first and handle account updates after everyone is safe.
Frequently asked questions
Does E911 still work if I move and don't update the address?
That can create a risk, so the service address should be updated as soon as you move.
Will Home Phone work during a power outage?
Not reliably. Because it depends on your internet equipment, a power or internet outage can affect the line.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.