Home Phone
Voicemail, call forwarding, and managing your phone line.
How to Use Caller ID, Call Forwarding, and Other Home Phone Features
Purple Cow Home Phone includes standard calling features like voicemail, caller ID, call waiting, and call forwarding for everyday use.
Before You Start
- Make sure your Home Phone line is active and working before testing feature codes.
- Know which feature you want to use first so you can test one change at a time.
Steps
Frequently asked questions
What features are included with Purple Cow Home Phone?
Purple Cow Home Phone includes voicemail, caller ID, call waiting, call forwarding, don't disturb, and other common calling features.
Is long distance included?
Calls across Canada and the U.S. are included, excluding Hawaii and Alaska.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How to Set Up Purple Cow Home Phone
Purple Cow Home Phone uses internet service and an ATA box, so the phone setup is different from plugging a handset into a traditional wall jack.
Before You Start
- Make sure your Purple Cow internet connection is working before you connect the Home Phone hardware.
- Have your ATA box, power cable, Ethernet cable, and phone handset ready.
Steps
Frequently asked questions
Does Purple Cow include the phone handset?
We supply the ATA box, and you still use your own phone handset.
Will Home Phone work if my internet is down?
No. Purple Cow Home Phone depends on your internet connection being online.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How E911 Works on Purple Cow Home Phone
Purple Cow Home Phone is internet-based, so your emergency calling location should match your service address and be updated if you move.
Before You Start
- Know the current service address tied to your Home Phone account.
- If you are moving, plan to update your address before relying on the phone at the new location.
Steps
Frequently asked questions
Does E911 still work if I move and don't update the address?
That can create a risk, so the service address should be updated as soon as you move.
Will Home Phone work during a power outage?
Not reliably. Because it depends on your internet equipment, a power or internet outage can affect the line.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How to Fix No Dial Tone or Calling Problems on Home Phone
Most Home Phone problems trace back to internet service, ATA power, phone wiring, or one handset rather than the whole phone service failing at once.
Before You Start
- Check whether your Purple Cow internet is working, because Home Phone depends on that connection.
- Make sure the phone is plugged into the ATA and not into the wall jack.
Steps
Frequently asked questions
What if I have dial tone and calls still don't go through?
That can point to a feature, routing, or account issue, so it is best to reach out after the basic restart checks.
What if only incoming or outgoing calls fail?
That is still worth reporting. Tell Purple Cow whether the problem affects incoming calls, outgoing calls, or both.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How to Set Up and Check Home Phone Voicemail
Purple Cow Home Phone voicemail is managed from the phone line itself, so setup is usually just a matter of dialing into voicemail and following the prompts.
Before You Start
- Make sure your Home Phone has dial tone before you try to set up voicemail.
- Keep a PIN and greeting idea in mind before you start the voicemail setup steps.
Steps
Frequently asked questions
Can I check voicemail from my Home Phone line?
Yes. Purple Cow Home Phone includes voicemail management on the line.
What if I forget my voicemail PIN?
We can help review voicemail access issues, including PIN reset requests when needed.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How to Use Purple Cow Home Phone Star Codes
Star codes let you manage common Home Phone features quickly from the handset without needing a separate app or portal.
Before You Start
- Use the star code from the phone connected to your Purple Cow ATA, not from a mobile phone.
- If a code uses a +, be ready to enter the phone number or extra digits right after the code.
Steps
Frequently asked questions
What does the + mean after a star code?
It means you need to enter more digits, such as a phone number, after the code.
What are some common star codes?
Common star codes include *98 for voicemail, *69 for last call return, *43 and *44 for call waiting, *78 and *79 for don't disturb, and *72+ for full call forwarding.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How to Keep Your Number or Choose a New One with Home Phone
Purple Cow Home Phone lets you either get a new phone number quickly or keep your existing number through a port request.
Before You Start
- Decide whether speed or keeping the same number matters more to you before ordering.
- If you want to keep your number, don't cancel the old phone service before the port is complete.
Steps
Frequently asked questions
Is there a one-time charge for Home Phone setup or porting?
Yes. There is a one-time $55 charge for either a new number or a port.
What is the fastest way to get Home Phone working?
Choosing a new number is usually faster than waiting for a port to finish.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
Still stuck? Talk to a real person.
No phone tree, no ticket number. Our support cows are in Nova Scotia and they answer.
Monday–Friday, 8:00 a.m.–9:00 p.m. Saturday–Sunday, 9:00 a.m.–5:30 p.m.
Monday–Friday, 8:00 a.m.–11:00 p.m. Saturday–Sunday, 9:00 a.m.–10:00 p.m.