The Purple Cow TV app guide helps you browse live channels, confirm which package a channel belongs to, and see which channels work away from home.
Before You Start
- Know which Purple Cow TV package you are on before checking for a missing channel.
- If you are outside the home, remember that only NEW! On the Go channels are available there.
Steps
- Open the guide in the Purple Cow TV app or set-top box and browse to the channel you want.
- Check whether the channel is included in your package or needs an add-on or standalone channel choice.
- Use the guide to confirm which channels are marked NEW! On the Go if you want to watch away from home.
- If a channel should be included and won't play, sign out and back in once before reaching out.
Frequently asked questions
Why is a channel in the guide and not playing?
The channel may be outside your package, part of an add-on, or restricted because you are away from home.
Can the channel lineup change over time?
Yes. Channel packages and availability can change, so the live guide is the best place to confirm what your account can watch.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.