Restarting the app or device is the quickest first step when Purple Cow TV freezes, shows errors, or stops loading properly.
Before You Start
- Save your place in anything you are watching before restarting the app or box.
- Make sure your home internet is working on at least one other device first.
Steps
- Close the Purple Cow TV app completely and reopen it.
- If the issue continues, restart the streaming device or Purple Cow set-top box.
- Test a live channel again after the device comes back online.
- If the app still won't load, restart your internet equipment once and test again.
Frequently asked questions
Will restarting the app delete my login?
Not usually. Most restarts keep you signed in unless the device clears the app session.
Should I restart the internet too?
Yes, if several devices are having TV problems or buffering at the same time.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.