Login issues and missing channels are usually tied to account sign-in, package refresh, or whether you are trying to watch away from home.
Before You Start
- Confirm you are signing in with the correct Purple Cow TV account details.
- Check whether the missing channel should be included in your current package.
Steps
- Sign out of the Purple Cow TV app and sign back in with the correct account details.
- Open the guide and confirm whether the missing channel is part of your package or an add-on.
- If you are away from home, check whether the channel is marked NEW! On the Go before treating it like an error.
- If you recently changed your package, give the app a moment to refresh and then sign out and back in once more.
Frequently asked questions
Why are some channels missing when I am not at home?
Only channels marked NEW! On the Go work away from home.
What if my password works in one place and not another?
Make sure you are using the same Purple Cow TV account everywhere and not a saved old login on one device.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.