Last reviewed
Before You Start
- Check whether the issue is happening on one channel, one device, or everything in the home.
- If possible, test the same channel on another supported device before assuming the TV service itself is down.
Steps
Restart the Purple Cow TV app or set-top box first.
Run a quick internet test on the same network to make sure the connection is stable.
Move the device closer to the router or use a wired connection if you can.
If every device buffers the same way, restart the internet equipment and then test again.
Frequently asked questions
What if only one TV is buffering?
That usually points to a device or Wi-Fi issue in that room instead of a full Purple Cow TV problem.
What if every channel buffers at once?
Check the internet connection first, because full-account buffering often tracks back to the home network or a broader service issue.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.