TV
Setting up your TV box, remote pairing, channels, and recording shows.
How to Watch Purple Cow TV Away from Home
Purple Cow TV supports watching away from home. Channels marked NEW! On the Go are available outside your home connection.
Before You Start
- Sign in with the same Purple Cow TV account you use at home.
- Remember that not every channel in your package will work away from home.
Steps
Frequently asked questions
Can I watch every channel away from home?
No. Only channels marked NEW! On the Go are available outside Purple Cow Wi-Fi.
Do my DVR recordings stay available across devices?
Yes, DVR recordings remain available across devices for customers who have DVR.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How to Fix Buffering, Freezing, or Picture Quality Issues on Purple Cow TV
Most Purple Cow TV playback issues improve after a quick app restart, an internet check, or a better connection between the device and your network.
Before You Start
- Check whether the issue is happening on one channel, one device, or everything in the home.
- If possible, test the same channel on another supported device before assuming the TV service itself is down.
Steps
Frequently asked questions
What if only one TV is buffering?
That usually points to a device or Wi-Fi issue in that room instead of a full Purple Cow TV problem.
What if every channel buffers at once?
Check the internet connection first, because full-account buffering often tracks back to the home network or a broader service issue.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How to Use the Purple Cow TV Guide and Channel Lineup
The Purple Cow TV app guide helps you browse live channels, confirm which package a channel belongs to, and see which channels work away from home.
Before You Start
- Know which Purple Cow TV package you are on before checking for a missing channel.
- If you are outside the home, remember that only NEW! On the Go channels are available there.
Steps
Frequently asked questions
Why is a channel in the guide and not playing?
The channel may be outside your package, part of an add-on, or restricted because you are away from home.
Can the channel lineup change over time?
Yes. Channel packages and availability can change, so the live guide is the best place to confirm what your account can watch.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How to Choose or Change Your Purple Cow TV Package
Purple Cow TV packages range from lighter starter options to larger channel bundles, with add-ons available for sports, movies, and more.
Before You Start
- Think about whether you want a lower-cost starter package or a larger lineup with more favorites included.
- Check whether you also want a DVR add-on, sports package, movie add-on, or individual channel choices.
Steps
Frequently asked questions
Can I add just one or two channels instead of changing the whole package?
Yes. Purple Cow TV supports standalone channels and small channel bundles.
When does a TV package change show up?
Many changes appear quickly. Signing out and back in can help refresh the app after an update.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How to Set Up a Purple Cow TV Box or Supported Streaming Device
Purple Cow TV setup is usually quick once the Purple Cow set-top box or supported streaming device is connected to the internet. The Purple Cow TV box is a dedicated Android TV 4K set-top box designed to make Purple Cow TV simple, fast, and consistent.
Before You Start
- Make sure the Purple Cow set-top box or supported streaming device is connected to the internet before you try to sign in.
- Keep your Purple Cow TV login details nearby in case the app asks you to sign in manually.
- The first Purple Cow TV box is free. Additional boxes are $5 per month each.
Purple Cow TV Box Features
- Dedicated Android TV 4K box.
- Purple Cow TV app experience optimized for Purple Cow TV.
- Wi-Fi 6 support and Ethernet port.
- 4K Ultra HD support.
- Bluetooth and IR remote.
- HDMI cable, power adapter, batteries, and quick-start guide included.
TV Box Pricing and Ownership
- First box: free.
- Monthly fee for the first box: $0.
- Setup fee for the first box: $0.
- Additional boxes: $5 per month each.
- The box remains Purple Cow property.
- If a box is lost, damaged, or not returned after cancellation, a $150 equipment fee applies.
Steps
Frequently asked questions
Do I need the Purple Cow set-top box to use TV?
The set-top box is optional. It is the most standardized Purple Cow TV hardware option. You can also use supported Amazon, Android, Google TV, Fire TV, Apple devices, or browser viewing where supported.
How much is an extra set-top box?
The first box is free, and additional boxes are $5 per month each.
Can existing Purple Cow TV customers get the free first box?
Yes. Existing customers can ask for the free first set-top box while staying on their current Purple Cow TV plan.
How many devices can I use?
Purple Cow TV supports up to 15 registered devices and up to 5 simultaneous streams.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How DVR Works on Purple Cow TV
Purple Cow TV DVR lets you record shows in the Purple Cow TV app, keep them across devices, and manage recordings from your account instead of one physical box.
Before You Start
- Make sure DVR is active on your account before expecting record options in the Purple Cow TV app.
- Use the same Purple Cow TV login on each device so your recordings stay tied to one account.
Steps
Frequently asked questions
How much does DVR cost?
DVR is an optional $5 per month add-on.
What is included with DVR?
It includes 50 hours of recording time, unlimited simultaneous channel recording, six months of storage, and access across devices.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How to Fix Login Problems, Missing Channels, or Guide Issues on Purple Cow TV
Login issues and missing channels are usually tied to account sign-in, package refresh, or whether you are trying to watch away from home.
Before You Start
- Confirm you are signing in with the correct Purple Cow TV account details.
- Check whether the missing channel should be included in your current package.
Steps
Frequently asked questions
Why are some channels missing when I am not at home?
Only channels marked NEW! On the Go work away from home.
What if my password works in one place and not another?
Make sure you are using the same Purple Cow TV account everywhere and not a saved old login on one device.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
What Devices Are Compatible with the Purple Cow TV App
Purple Cow TV works through the Purple Cow TV app on supported Amazon, Android, Google TV, and Apple platforms, plus the Purple Cow set-top box. The set-top box is the most standardized Purple Cow TV hardware option and the first box is free for Purple Cow TV customers.
Before You Start
- Check whether you want to use the Purple Cow set-top box or your own streaming device.
- If you plan to use a smart TV directly, confirm whether that TV's app store supports Purple Cow TV first.
Steps
Frequently asked questions
Can I use Purple Cow TV with a Roku TV?
You can still use Purple Cow TV on a Roku TV by plugging in a supported external device. The Purple Cow TV app is not currently available in the Roku app store.
Can I use a Samsung or LG TV without another device?
Not usually. Purple Cow TV is not in those native TV app stores, so most customers use a supported external device instead.
What is included with the Purple Cow TV box?
The Purple Cow TV box is a dedicated Android TV 4K set-top box with a remote, HDMI cable, power adapter, and quick-start guide.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How to Return Purple Cow TV Equipment
Purple Cow TV boxes and related equipment should be returned promptly after cancellation or replacement so you avoid extra charges.
Before You Start
- Gather the Purple Cow TV box, remote, and any related power cables or accessories that came with it.
- If you need a return label or return instructions, ask for them before the 30-day deadline runs out.
Steps
Frequently asked questions
What happens if I don't return the TV box?
A $150 equipment fee can apply if the box is not returned, is lost, or is damaged.
What if the box is returned after the fee is charged?
Once the equipment is received and processed, the fee is refunded.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
How to Restart the Purple Cow TV App or TV Box
Restarting the app or device is the quickest first step when Purple Cow TV freezes, shows errors, or stops loading properly.
Before You Start
- Save your place in anything you are watching before restarting the app or box.
- Make sure your home internet is working on at least one other device first.
Steps
Frequently asked questions
Will restarting the app delete my login?
Not usually. Most restarts keep you signed in unless the device clears the app session.
Should I restart the internet too?
Yes, if several devices are having TV problems or buffering at the same time.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.
Related
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