Purple Cow TV boxes and related equipment should be returned promptly after cancellation or replacement so you avoid extra charges.
Before You Start
- Gather the Purple Cow TV box, remote, and any related power cables or accessories that came with it.
- If you need a return label or return instructions, ask for them before the 30-day deadline runs out.
Steps
- Reach out for the current return instructions if you don't already have them.
- Pack the Purple Cow TV equipment carefully and send it back within 30 days of cancellation or replacement.
- Keep any tracking or drop-off proof until the return is fully processed.
- If a fee appears before the return is processed, keep your proof and reach out so we can review the status.
Frequently asked questions
What happens if I don't return the TV box?
A $150 equipment fee can apply if the box is not returned, is lost, or is damaged.
What if the box is returned after the fee is charged?
Once the equipment is received and processed, the fee is refunded.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.