Last reviewed
Before You Start
- Close VPNs, streaming apps, cloud backups, and large downloads before you test.
- If you can, run one wired test first because wired results are the best baseline.
Steps
Test on one modern device first so background traffic from other devices doesn't distort the result.
Run a wired speed test if possible, then compare it with a Wi-Fi test in the same room.
Repeat the test a few times at the same spot to see whether the result is consistent.
If you reach out for help, share the tested device, whether the test was wired or Wi-Fi, and roughly where you were in the home.
Frequently asked questions
Why are my Wi-Fi speed tests lower than my plan speed?
Wi-Fi speed depends on distance, walls, signal quality, and device limits, so it is often lower than a wired result.
What is the best speed test to use?
Use a trusted browser or app-based speed test and keep the test conditions the same when you compare results.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.