A good speed test helps separate slow Wi-Fi from an internet connection problem and gives us useful details if you need help.
Before You Start
- Close VPNs, streaming apps, cloud backups, and large downloads before you test.
- If you can, run one wired test first because wired results are the best baseline.
Steps
- Test on one modern device first so background traffic from other devices doesn't distort the result.
- Run a wired speed test if possible, then compare it with a Wi-Fi test in the same room.
- Repeat the test a few times at the same spot to see whether the result is consistent.
- If you reach out for help, share the tested device, whether the test was wired or Wi-Fi, and roughly where you were in the home.
Frequently asked questions
Why are my Wi-Fi speed tests lower than my plan speed?
Wi-Fi speed depends on distance, walls, signal quality, and device limits, so it is often lower than a wired result.
What is the best speed test to use?
Use a trusted browser or app-based speed test and keep the test conditions the same when you compare results.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.