Internet

Your plan speed, Wi-Fi speed, and device speed are related. They are different measurements, and they don't always match in real use.

Wi-Fi extenders can help improve coverage in larger homes or rooms where the signal is weak. We can help you decide whether an extender, better router placement, or another Wi-Fi option is the right fit for your home.

The ONT is the fibre modem for Purple Fibre service. Its lights can help show whether a problem looks like power, fibre signal, internet activation, or Wi-Fi.

Your Wi-Fi name and password may be printed on the equipment label or saved in the app that manages your Wi-Fi.

Changing your Wi-Fi name or password is a good way to secure your network or make it easier for your household to reconnect devices. If Purple Cow manages your Wi-Fi equipment, the change usually happens in the Purple WiFi App or Purple Fibre App.

Internet issues are often caused by power, wiring, activation, or Wi-Fi setup, so it helps to rule those out in a simple order.

Purple Cow service options depend on your exact address, building, and unit. Checking availability first is the fastest way to confirm what is available for your home.

Most gaming, port forwarding, and work VPN questions come down to your router setup, your app settings, and whether the internet connection itself is stable.

A good speed test helps separate slow Wi-Fi from an internet connection problem and gives us useful details if you need help.

Most Wi-Fi connection issues come down to picking the right network, entering the correct password, and testing close to the router first.

Your first setup steps depend on the service available at your address. Every order starts with confirming your address, contact details, and whether your setup is self-install or technician-installed.

A simple restart is the safest first step when your internet suddenly stops working or your connection seems unstable.

Wi-Fi performance depends on placement, distance, walls, and the device you are using. A few simple checks can show whether the issue is Wi-Fi coverage or the internet connection itself.

A Purple Cow router is the simplest supported option for most homes. If you prefer to manage your own network, you can also use your own router for more control over Wi-Fi settings, device features, or network layout.