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Before You Start
- Know whether you are using Purple Cow equipment or your own router before changing any settings.
- Test your basic internet connection first so you don't mistake a general connection issue for a gaming or VPN issue.
Steps
Confirm that normal internet browsing works before changing any gaming, VPN, or forwarding settings.
If you need port forwarding, set it in the router that controls your home network and save the right port and device details there.
For gaming or work VPN issues, test again after restarting the router and the device using the game or VPN.
If the internet is stable and the app or VPN still needs help, check the software provider's instructions too because many of those settings live on the device, not with Purple Cow.
Frequently asked questions
Does Purple Cow block gaming?
No. If gaming is not working well, the cause is usually a connection problem, a Wi-Fi issue, or a router or game setting that needs attention.
Can Purple Cow set up port forwarding for my custom app?
We can help confirm your internet connection is working. App-specific forwarding and firewall setup often depends on the router and software you use.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.