Most Wi-Fi connection issues come down to picking the right network, entering the correct password, and testing close to the router first.
Before You Start
- Make sure you know the current Wi-Fi name and password before you start.
- If the device is brand new, complete its basic setup before trying to connect it to Wi-Fi.
Steps
- Open the Wi-Fi settings on the device and select your Purple Cow network name.
- Enter the password carefully, paying attention to upper and lower case letters.
- Stay close to the router or modem for the first connection test.
- If the device still won't connect, restart the device once and try the password again.
- For smart-home devices, try setting them up close to the router first because many of them need a strong signal during setup.
Frequently asked questions
Why do some smart devices only connect on the first try when I am close to the router?
Some devices need a strong signal during setup, especially smaller smart-home devices that use simpler Wi-Fi hardware.
What if one device won't connect and everything else works?
That usually points to a device setting, saved password, or signal issue on that specific device instead of a full internet problem.
Why can't my smart device see the Wi-Fi network?
Some smart devices work best on a simple 2.4 GHz Wi-Fi connection during setup. Move the device close to the router and check the device maker's setup steps.
What if things still aren't behaving?
If things still aren't behaving, call or text 902-800-2660 and we'll help from there.